Redmine with Outlook addin for support

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We have several projects in different areas - media, web sites, application software, pure IT etc. I wanted to include at least for existing projects some of major past issues most resolved. This was going to create some easy to access knowledge base  and to show clients major past activities. One source of those issues was our mailing. We use Outlook. So we started looking for integration with email we hit a solution called Redmine Outlook Add-In  - with its free trial we started testing.